Returns & Exchanges
At Alara Jewelry, we want you to cherish every piece you purchase; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items. Please ensure all original packaging and certificates are included to facilitate a seamless transition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the jewelry in its original velvet box and secure it within a padded shipping mailer to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our artisans verify the item's condition, we will process your refund or ship your new selection within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing